1. Why is my PoolSense not transmitting?
2. Place the magnet you received in the PoolSense box on the logo icon, on the top of the device. Then, slowly pull it down towards the point indicated by the circle on the sticker. Keep it there for 20-30 seconds and remove it.
3. Wait 1 minute.
4. Keep the magnet safe with the calibration fluid bottles.
5. Check your smartphone for a push notification on your PoolSense app confirming that your device has been activated.
If this did not work, please read the next section.
2. I’ve tried the magnet, it is still not transmitting. NFC Scan needed.
2. Select NFC Scanner and scan your PoolSense device by holding the back of the phone to top of the dome.
3. Please do this 3 times, a few minutes apart.
After you have scanned the device, please proceed to log a support ticket with us using the TALK TO US button on the app.
3. Still not transmitting after elevated magnet reset and NFC ?
Kindly log a support ticket with our dedicated support team by using the TALK TO US button in your PoolSense app.
Haven't found the answer?
Log a support ticket by clicking on the TALK TO US button on your PoolSense app, or